Privacy policy

At Doika BV we attach great importance to the careful processing of privacy-sensitive information, or personal data, that is collected through our online store. We treat your personal data with the highest degree of care and ensure that it is adequately secured.

We strictly adhere to applicable privacy legislation in our processing. This means, among other things, that:

we communicate clearly about the purposes for which we process your personal data, as described in this privacy statement;
we limit the collection of personal data to only that data necessary for legitimate purposes;
we, where required, first request your explicit consent before processing your personal data;
we take appropriate security measures to protect your personal data and impose these requirements on parties that process data on our behalf;
we respect your right to view, correct or have your personal data deleted at your request.

Doika BV is responsible for the processing of personal data. In this privacy statement we explain what data we collect, why we use this data and how we handle it. We advise you to read this statement carefully.

This privacy statement has been drawn up in accordance with the GDPR regulations and was last updated on October 8, 2021.

Use of Personal Data

When you visit our online store, we obtain certain information from you. This may be personal data. We only store and use the data that you provide directly to us or of which it is clear that it is provided to us to process in the context of the service you have requested.

We process the following personal data for the purposes described in this privacy statement:

Name and address details (NAW)
Telephone number
Billing address
Email address
Payment details
Gender
Date of birth
IP address
Order history
Nationality
Access to your account environment

Purposes of Processing

Order handling: Your name and address details will be used to process your order correctly.
Payment processing: Your payment details are processed to correctly process the payment for your order.
Communication: Your personal data will be used to ensure smooth communication regarding your order and other questions.
Legal obligation: We retain your order history, including payment details, to comply with our legal obligations.
Marketing (if permission is granted): With your permission, we use your personal data to send you personal offers.
Fraud prevention: In the case of a legitimate interest, we process your IP address, address details and payment details to prevent fraud.

If necessary for the correct processing of your order, we may also provide your personal data to third parties. You can find more information about this in this privacy statement.

Advertising

After obtaining your permission, we can inform you via third-party websites and by e-mail about promotions, offers and campaigns from Doika BV.

Contact and Newsletter

We offer various options to ask questions via our online store (for example via email, telephone or Live Chat). You decide which information you provide. We keep this information for as long as necessary for the complete handling of your question.

We offer a newsletter with which we inform interested parties about our products and/or services. You can unsubscribe at any time via the link in the newsletter.

Publication

We do not publish your customer data.

Social media buttons are available on our website. These buttons only provide a link and do not pass on personal data to third parties. If you log in via a social media account, the email address of the user account may be passed on by the social media party.

On your first visit to our online store, you will be informed about our use of cookies via a cookie banner. Doika BV uses both first-party and third-party cookies. By continuing to use our website, you consent to the use of cookies.

You can disable cookies through your browser settings. However, please note that this may affect the functionality of our website.

More information about our use of cookies can be found in our cookie policy.

Google Analytics

We use Google Analytics to track how visitors use our website. We have entered into a processing agreement with Google to make clear agreements about the handling of our data. We have not allowed Google to use the information obtained for other Google services and we anonymize the IP addresses.

Security

We take measures to prevent misuse of and unauthorized access to personal data.

Retention periods

The personal data described above will be kept for as long as necessary to process your orders, including the warranty. If there is a legal obligation, such as the tax retention obligation, data can be kept longer.

Third Party Websites

This privacy statement does not apply to third-party websites. We cannot guarantee that these parties handle your personal data in a reliable or secure manner. We recommend that you read the privacy statement of these websites before using them.

Changes to this Privacy Statement

We reserve the right to make changes to this privacy statement. It is advisable to consult this statement regularly so that you are aware of any changes.

View and Change Your Data

For questions about our privacy policy or to view, change, or delete your personal data, you can contact us at any time via the contact details below.

You can also submit a request to view, change, or delete the data. You can also submit a request for a data export of data that we process with your consent or indicate with reasons that you want the processing of personal data to be limited.

To prevent abuse, we may ask you to identify yourself. To inspect data linked to a cookie, you must send a copy of the cookie in question. You can find this in the settings of your internet browser. If the data is incorrect, we will adjust or delete it at your request.

Text Marketing Terms

We use an SMS platform to which specific conditions apply. By opting in to our SMS marketing and notifications you agree to these terms. By entering your phone number at checkout, registering via our form or using a keyword, you agree to us sending you text messages related to your order, including abandoned cart reminders, and marketing offers. Consent is not a condition of purchase. To unsubscribe, respond STOP to any of our text messages or use the unsubscribe link in the messages. Standard messaging and data charges may apply.

Complaints and Contact with the Privacy Commission

We are happy to help you if you have any complaints about the processing of your personal data. According to privacy legislation, you also have the right to file a complaint with the Privacy Commission against these processing operations. You can use the information below to contact the Privacy Commission.

Contact information

Doika BV
info@doika.be